Check Returns

In all cases where we have a check returned for Non Sufficient Funds we will assess a $50.00 fee.

Initial Terms:  Prepayment by check or credit card.  Minimum order: $150 net. Clients ("signer") agree to pay all charges signed for on payment by credit card authorization form.  By signing our (A Better Idea!) authorization form, signer agrees that they are the authorized cardholder and responsible for all charges. Artwork, proofs, and order revision costs additional.

Net 30 Terms

If you are issued credit and you are late paying your invoice, a 1.5% finance charge or the maximum permitted by law may be assessed against all accounts with past due balances. You agree to pay all the company's reasonable attorney's fees and all collection agency fees incurred in the collection of any amount owed there under and not paid when due.

Shipping Delays

Customer agrees that it will not hold A Better Idea! accountable for delays in delivery occasioned by acts of God or other circumstances over which we have no direct control such as equipment failure or delivery carrier delays. Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall A Better Idea! be liable for any consequential or special damages arising from any delay in delivery. Our on-time percentage is over 99.8%.

Warranties

A Better Idea! warrants that all goods sold are free of any security interest and will make available to you all transferable warranties made to A Better Idea!   by the manufacturer of the goods. A Better Idea! makes no other express or implied warranties, and specifically makes no implied warranties of merchantability or fitness for purpose. The "Site" as mentioned in these terms is lucitetombstones.com.

Transfer of Ownership of Merchandise

All goods become your property at the time they are accepted from the carrier.  All goods are custom imprinted products with your (client) customer customization and are not returnable.

Acceptance

Your submittal of an online order and/or your signature on our Order Acknowledgement is a conditional acceptance by A Better Idea! of your offer to purchase our goods and your acceptance of our terms and conditions. It may contain terms that differ from or add to those contained in your purchase order, should you have one, and to the extent that this is the case, A Better Idea!  hereby expressly conditions its acceptance of your offer on A Better Idea!' assent to the additional or different terms. Your receipt and retention of the goods covered by this invoice shall constitute acceptance of any such additional or different terms. You and A Better Idea!  agree that any contract hereby entered into has been made and is to be construed to Rhode Island Law.

Sales Tax

A Better Idea! is required by law to collect all applicable sales taxes for the state, counties and cities of Rhode Island. Companies, individuals and organizations who are exempt from sales tax should provide us with their resale certificate by fax to 401-841-5646.

Cancellations and Alterations to Existing Orders

Once an Order Payment Form is approved, we cannot guarantee our ability to make changes or cancellations to an order. A Better Idea! will make every effort to comply with your cancellation request. If you have already signed your Acknowledgment or Order Charge or Payment Form, there will be a minimum charge of $150.00. The charge may be greater depending on how much work was completed by the factory up to the time of cancellation. If artwork was received, all artwork preparation, screens, proofing and art time may be charged.  All costs incurred by A Better Idea! will be the responsibility of the customer. Since we are producing custom printed material per your authorization, once artwork has been approved, you order cannot be cancelled and must be paid for in full.  Signing our payment authorization form is a commitment to payment of your order.

Claims, Adjustments and Returns

If you have any problems with your order please contact customer service at 1-401-841-5646 within 48 hours of receipt. Please have your order number available. WE DO NOT ACCEPT UNAUTHORIZED RETURNS. All returns must be approved by our customer service department. If any problem arises, please call customer service immediately. If necessary we will issue an RMA number (return material authorization) and provide you with a special shipping address. NO RETURNS WILL BE ACCEPTED WITHOUT A VALID RMA#.

Overages and Shortages

We try to produce your custom printed order in the exact quantity ordered, but this is not always possible due to quality control efforts and fast running machines. Industry standards are +/- 10% over or under ordered quantity. We will discard unacceptable pieces and ship all acceptable pieces.  We reserve the right to ship and subsequently bill or credit, your charge card or account, for up to 10% over or under the desired quantity.

Site Pricing

We reserve the right to change prices on the site at anytime. While we make best efforts to keep our site up to date, from time to time actual market conditions may change the price of a product. Pricing on our site is may change monthly depending on in-house availability. We will confirm pricing differences to you before acceptance of order.

Refund Policy
There are no refunds once your order is printed. If you have approved the artwork for your custom order, your order is in production and cannot be cancelled. You are responsible for the charges you have authorized.  Any refunds are at the sole discretion of A Better Idea.  Phone, faxed, or emailed cancellations are not applicable. All sales are final. 

Disclaimer

Products and logos shown on this web site appear only to illustrate the basic products and ability to include messages and art on them, but are never intended to suggest that the imprints were designed by A Better Idea!/ lucitetombstones.com. We accept all copy and other materials submitted by the customer for use by the factory in producing items ordered on the basis that they are submitted in full compliance with all laws regarding trademark, service mark, copyright, etc. We will not accept liability for any infringements.  We cannot and do not control whether listed merchants honor the promotions, discounts, prices or other information listed on the Site. Under no circumstances will     A Better Idea!/lucitetombstones.com have any liability for any loss or damage caused by your reliance on information obtained through the Site on any offer misrepresented or not fulfilled by a member merchant. It is your responsibility to evaluate the accuracy, completeness or usefulness of any offer, promotion or other information available on or through the Site. You hereby acknowledge that any reliance upon any materials shall be at your sole risk. We cannot and do not control whether listed merchants honor the promotions, discounts, prices or other information listed on the Site.

A Better Idea!                                                                                                                               1151 Aquidneck Ave, Suite 498                                                                                                   Middletown, RI 02842

revised 1-24-99